Privacy Policy

This Privacy Policy describes how Gulf Sky Aviation Services collects, uses, and protects the information obtained through our online platform and the services we provide. We are committed to ensuring the privacy and security of your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.

Information We Collect

We collect various types of information to provide and improve our aviation services, which include aircraft ground handling, passenger and cargo handling, aircraft charter management, airport operations coordination, aircraft maintenance logistics support, and flight planning assistance. The types of information collected may include:

• **Information you provide directly:** This includes information you submit when using our services, filling out forms on our site, or communicating with us. This could include identification and contact details, professional information, and details related to your service requests.
• **Information collected automatically:** When you visit our site, certain information is automatically collected from your device. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and other technical information. This data helps us understand how users interact with our site and improve its functionality.
• **Information from other sources:** We may receive information about you from third parties where this is necessary to provide our services or comply with legal obligations.

How We Use Your Information

We use the information we collect for various purposes related to our business operations and service delivery:

• To provide, operate, and maintain our services.
• To process transactions and manage your service requests.
• To communicate with you, respond to your inquiries, and provide customer support.
• To improve, personalize, and expand our services and online platform.
• To understand and analyze how you use our site.
• To develop new services, features, and functionality.
• For security purposes, including detecting and preventing fraud and unauthorized access.
• To comply with legal obligations and regulatory requirements.

Legal Basis for Processing

We process your personal data based on the following legal grounds as required by applicable law:

• **Performance of a contract:** Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., providing aviation services you requested).
• **Legal obligation:** Processing is necessary for compliance with a legal obligation to which we are subject (e.g., regulatory compliance, tax laws).
• **Legitimate interests:** Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights do not override these interests (e.g., improving our services, marketing our services where permitted, ensuring security).
• **Consent:** In certain cases, we may rely on your consent to process specific types of personal data. Where processing is based on consent, you have the right to withdraw your consent at any time.

Sharing Your Information

We may share your personal information with third parties in limited circumstances, including:

• **Service Providers:** We may share information with third-party vendors and service providers who perform services on our behalf (e.g., IT support, analytics providers, operational partners essential for delivering aviation services). These third parties are obligated to protect your information.
• **Business Transfers:** If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.
• **Legal Requirements:** We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• **With Your Consent:** We may disclose your personal information for any other purpose with your explicit consent.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When personal information is no longer needed for these purposes, we will securely delete or anonymize it.

Your Data Protection Rights

Under applicable data protection laws, you may have the following rights regarding your personal information:

• **Right to Access:** The right to request copies of your personal data.
• **Right to Rectification:** The right to request that we correct any information you believe is inaccurate or incomplete.
• **Right to Erasure:** The right to request that we erase your personal data under certain conditions.
• **Right to Restrict Processing:** The right to request that we restrict the processing of your personal data under certain conditions.
• **Right to Object to Processing:** The right to object to our processing of your personal data under certain conditions.
• **Right to Data Portability:** The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below. We may require you to verify your identity before responding to such requests.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data.

Cookies

Our site may use cookies and similar tracking technologies to enhance your user experience, analyze site usage, and improve our services. You can control the use of cookies through your browser settings.

Links to Other Websites

Our online platform may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of these third-party sites before providing any information.

Children's Privacy

Our services are not directed to individuals under the age of majority in their respective jurisdiction. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us in writing at:

Gulf Sky Aviation Services
6WA Street 12A, Office 301
Dubai, Dubai
PO Box 214555
UAE